ORDER PROCESSING / HANDLING TIME PRIOR TO SHIPPING:
Once an order is placed there is a normal 1-3 business days (Monday - Friday) order processing (handling) time. Orders are then shipped via the shipping method chosen at check-out. Orders are not shipped on weekends or holidays.
PLEASE NOTE: Processing and shipping times may be delayed during holidays, sales and new releases based on the volume of orders received. Orders are shipped on a first-in, first-out basis, and our team thanks you in advance for your patience and understanding.
SHIPPING DELIVERY:
The following shipping methods are available:
PLEASE NOTE: The below noted shipping days are 'best effort' from the carrier (not guaranteed). Once the package is handed to the shipping carrier, Engage does not have control on how long the package is in transit.
FREE SHIPPING:
Only available within the US. Orders should arrive in 5-7 business days after the standard Processing / Handling Time noted above. Orders shipped to Alaska and Hawaii will take an additional 3 – 5 days.
STANDARD GROUND:
Orders should arrive in 1 – 5 business days (best effort by carrier). Orders shipped to Alaska and Hawaii will take an additional 2 – 3 days.
*Please note, this is NOT an expedited option, we recommend opting for USPS Priority Mail or you can contact our team at info@engagepickleball.com to further upgrade your shipping to UPS 3, 2 or 1 day shipping (customer responsible for costs)
PRIORITY MAIL:
Orders should arrive in 2 - 3 days after the standard Processing / Handling Time noted above. Priority Mail does deliver on Saturdays. Orders shipped to Alaska and Hawaii will take an additional 2 – 3 days.
INTERNATIONAL SHIPPING:
For items shipping internationally, shipping rates and options vary and are too numerous to list. These orders will be presented with the available options at checkout.
Note: Additional charges may be incurred due to customs and changes in shipping routes. Customers are responsible for the additional charge.
WHAT IS THE "OVERSIZED SHIPPING" CHARGE?
All carriers (USPS, UPS, etc) charge a premium called Dimensional Weight Pricing for boxes that are over a specific dimension and/or weight. This surcharge is:
only known at the time of creating the shipping label.
typically only occurs when ordering nets, large quantities of balls and / or paddles and large backpacks.
Customers are responsible for the additional surcharge and will be contacted prior to shipping (even when FREE SHIPPING is chosen).
